Shipping
Shipping Policy
Domestic Shipping:
- Processing Time: Orders are typically processed within 48 hours of order placement. As we follow a "built if bought" model, please expect 3-4 weeks for your order to be delivered. Each purchase is made-to-order in order to honor our dedication to slow fashion and limiting waste.
- Shipping Method: We ship via UPS and Fedex
- Shipping Time: Standard shipping usually takes 4-5 days, while expedited shipping takes 1-2 days once your order is ready.
- Shipping Cost: Shipping costs vary based on the shipping method and package weight. Exact shipping charges are calculated at checkout.
- Tracking: A shipping confirmation email with your tracking number will be sent once your order has been dispatched.
International Shipping:
- Availability: We offer international shipping to select countries. If you have any concerns, please contact us to confirm if we can ship to your location.
- Costs & Duties: International shipping costs and any applicable duties or taxes are the responsibility of the customer. These fees are calculated at checkout.
- Delivery Time: Please allow 1 week for international delivery, after the 3-4 week processing & creation process, which may vary depending on your location and customs processing.
Contact Us
For more information about our shipping policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@lofjewellery.com.
How to best care for your jewellery
Clean your jewellery at home with warm, mildly soapy water and a very soft brush - we recommend a soft toothbrush and a dash of fairy liquid. Dry with a soft, lint-free cloth.
When it comes to storage, jewellery’s worst enemy is other jewellery! Keep your items separate by wrapping them in tissue or cloth when travelling, or stored in separate compartments of a jewellery box. This includes separating each earring in a pair.
Remove rings and bracelets before doing any task that might knock or rub them, e.g. boxing or gardening.
Save the best for last. Put jewellery on after applying makeup, perfume, and hair products.
Make it click! If you have bought a pair of our hoops, please make sure you listen for the click to ensure they are properly closed.
As part of our after-care service we recommend a yearly check-up on your jewellery so just drop us a line when you’d like them serviced and we’ll coordinate the rest.