Refunds & Returns

Last updated: March 2024

Returns & Exchanges

Returns:

If you are unhappy with your LÖF purchase, we will be happy to arrange an exchange or full refund within 14 days - please note that this policy does not apply to Bespoke Goods or Ready-to-Wear goods that have been customized in any way. Please contact us straightaway at info@loffinejewelry.com with details of your online return request.

We will only accept goods that are unworn, undamaged and in the original LÖF packaging. Please be aware that we cannot refund import duties or taxes on domestic or international deliveries.

If you would like to cancel an order before it has despatched or if you find a fault with your purchase, please contact us at info@lofjewellery.com immediately.

The customer is responsible for paying for their own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Once we receive your item, a refund is initiated immediately. If you canceled a pickup item and you were billed for it, we initiate your refund immediately after you submit your cancelation request.

The way your refund is processed depends on your original payment method:

  • If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7 business days of receipt of the returned item or cancelation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
  • For other payment methods, you will be refunded with store credit or via your original payment method.

Exchanges

If you wish to exchange a product, you must first return the original item following the guidelines above. You can then place a new order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

Shipping and Handling Charges

Shipping and handling charges for returning your item are not refundable unless we ship you an item that is incorrect or if the item is received damaged or defective.

Contact Us

For more information about our returns and refund policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@lofjewellery.com

The Astor Ring

How to best care for your jewellery

Clean your jewellery at home with warm, mildly soapy water and a very soft brush - we recommend a soft toothbrush and a dash of fairy liquid. Dry with a soft, lint-free cloth.

When it comes to storage, jewellery’s worst enemy is other jewellery! Keep your items separate by wrapping them in tissue or cloth when travelling, or stored in separate compartments of a jewellery box. This includes separating each earring in a pair.

Remove rings and bracelets before doing any task that might knock or rub them, e.g. boxing or gardening.

Save the best for last. Put jewellery on after applying makeup, perfume, and hair products.

Make it click! If you have bought a pair of our hoops, please make sure you listen for the click to ensure they are properly closed. 

As part of our after-care service we recommend a yearly check-up on your jewellery so just drop us a line when you’d like them serviced and we’ll coordinate the rest.