Payments

We're committed to making your shopping experience as convenient and secure as possible. This page outlines our payment policies, available payment methods, security protocols, and any other payment-related information.

Available Payment Methods

At LÖF, we accept a variety of payment methods to ensure you can complete your purchase smoothly and securely:

  • Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • Online Payment Platforms: For your convenience, we also accept payments through PayPal, Apple Pay, Google Pay, Stripe and Venmo
  • Direct Bank Transfer: For Bespoke Goods, customers can choose to pay via direct bank transfer. Details for the bank transfer will be provided upon order confirmation. 
  • LÖF Gift Cards: Redeem LÖF gift cards as payment towards your purchase. Available for purchase by emailing us directly at info@loffinejewelry.com.

Payment Security

Your security is our top priority. We take significant measures to protect all personal and payment information:

  • SSL Encryption: Our website uses SSL (Secure Socket Layer) encryption to secure the transmission of all data, including payment details.
  • Payment Processor Compliance: We partner with reputable payment processors that comply with the highest level of PCI (Payment Card Industry) standards.
  • No Stored Payment Information: LÖF does not store your credit card information on our servers. Your payment details are processed directly by our payment gateway provider.

Currency and Taxes

  • Currency: All prices on our website are listed in USD. Your payment method will be charged in the specified currency.
  • Taxes: Applicable sales tax will be calculated and displayed at checkout based on your shipping address and the current tax rates.

Payment Processing Time

  • Immediate Processing: Credit/debit card and online platform payments are processed immediately.
  • Bank Transfers: Please allow 3 days for the processing of direct bank transfers. Your order will be shipped once the funds have cleared in our account.

Order Confirmation and Receipt

Once your payment is processed, you will receive an order confirmation email, which will include your order details, payment amount, and a unique order number. Please keep this confirmation for your records.

Payment Issues

If you encounter any issues with your payment or have any questions regarding the payment process, please contact us immediately at info@loffinejewelry.com. Our customer service team is here to assist you with any payment concerns.

Changes to Payment Policies

LÖF reserves the right to update or modify these payment policies at any time without prior notice. We encourage you to review this Payments page frequently to stay informed of any changes.

Contact Us

For more information about our payment policies or if you need assistance with your payment, please contact us at info@lofjewellery.com.

Thank you for choosing LÖF. We're here to ensure that your purchase process is seamless and secure.

How to best care for your jewellery

Clean your jewellery at home with warm, mildly soapy water and a very soft brush - we recommend a soft toothbrush and a dash of fairy liquid. Dry with a soft, lint-free cloth.

When it comes to storage, jewellery’s worst enemy is other jewellery! Keep your items separate by wrapping them in tissue or cloth when travelling, or stored in separate compartments of a jewellery box. This includes separating each earring in a pair.

Remove rings and bracelets before doing any task that might knock or rub them, e.g. boxing or gardening.

Save the best for last. Put jewellery on after applying makeup, perfume, and hair products.

Make it click! If you have bought a pair of our hoops, please make sure you listen for the click to ensure they are properly closed. 

As part of our after-care service we recommend a yearly check-up on your jewellery so just drop us a line when you’d like them serviced and we’ll coordinate the rest.